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Ok Trax, point taken. I was just correcting the earlier poster's comment that the company is not 3-4 people.
And I agree that letting this kind of stuff fall through the cracks isn't the way to run a big company. It doesn't have to be that way, as you said - many big companies haven't made these mistakes. But I think in this case, that's why it happened. Too much going on and not enough attention paid to detail. My original post was not an excuse, just an explanation.
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