Let me tell you a little story.....
When I first developed LinkUp Pro I released it. However I hadn't
done a windows program with an installer before and those that
have done this will understand that it's really is more difficult then
the actual code. You have to make the installer work on *every*
system. Which without past experience in installers it can be
quite a challenge to find the correct methods for creating a robust
installer.
During this time Steve from Lightspeed signed up. I think
Lightspeed was in the early days, or maybe the fact I had been
working 18 hours a day on code and not looking at boards for 6
months left me in the dark a little.
Steve had some problems with my installer and the relationship
started off on a bad foot as he ordered on Friday and didn't get
his regcode until Monday. This is only a small delay in my book
but he was super keen to get up and running with the software.
I didn't know just how experienced this client was and when they
had trouble with the installer and didn't quite understand the
way the doorway generator worked I figured it was easier to just
refund him and move on.
This was a huge mistake.
If I looked after Steve the way I should have he would have
probably put the LinkUp affiliate program in his sig and I probably
would have made an extra $100k in sales from him.
Quote:
Mansion MPA3 announcement:
"Reason is simple, smaller customers with little or no way to
effectively run a professional affiliate webmaster program is
taking too much of our resources. "
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I have seen Mansion show the attitude and I don't think you
realise just how much this is hurting you. Just because someone
doesn't have a smooth experience with your software doesn't
mean they are stupid liars that should be ignored.
-Ben