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garry · 03-19-2004, 08:08 PM

You say AGAIN
The reason we are not using MPA2 is the poor support, lack
of features and woeful attitude directed at customers

The poor support I think I have said enough about already. And say that I lie and I will post the tickets WITH the replies you got!
But the one about lack of features is new. You never posted any concerns to me about any lack of features. What exactly is missing? Or is this just another little white lie just so you have something to post about to get some webmasters over to your program?

You say
"This is his usual tack. Rather than looking at the problems and
trying to come up with solutions that make his company easier to
deal with and his software better. He'd rather blame the client."

Well couldn't be further from the truth! 50% of all the features that now are on MPA2 are added on requests from customers. I?m always on ICQ and so is Oystein. We always listen to what others say, and that is one of the reasons why I?m here today posting this.

You say
"You have no idea how much money is behind us. :-)"

Well that maybe so, but paying $300 a month was maybe a bit too much?

You say
"I think those that know me will tell you that it's beyond a doubt
that I have more programming experience and write code of a
much higher standard then those people that coded MPA2. :-)"

As far as I know the mpa2 program is encrypted, so unless you have broken the law by encrypting it you really have no way of telling this!
Also if you are such a great programmer, why do I have an email here where you ask me how to look in to a database?

You say
" must say the code itself isn't very buggy. As far as bugs the
closest thing is processor changes and things like that. These can
leave holes in the system that affiliates would never really notice."

Ok, now I?m confused. Was it buggy or was it not?
The rest of that sentence I really couldn't understand?

You say
"My main concern was support. I've never once received an
update as to the status of any of our support tickets, emails are
go unanswered or returned with cut & paste responses, and the
time zones which the programmers worked in meant we never
had a chance to discuss our problems with them. "

As I said before - Stop lying about not getting responses from us. I will post your tickets with the answers you got on the boards here! You are leaving me no other options if you keep telling this lie.

And the time zones are one other lie. All our programmers are in Europe. We have people in office 20 hours of the day. So if you want to reach us you can. But if you go away for a month it will be a little harder of course.

You say
"The first example of job status not being reported was our initial install
which I only found-out was "complete" (hardly) after contacting
Mansion to find-out what the hell was taking so long."

Well you must be the first one in the history that have not gotten our "your install are finished" email. I?m not saying you are lying here, because it have happened that emails have disappeared from my inbox too. But normally it?s just me that has deleted one to many emails when I have gone over my spams.

You say
"Their version of a "complete" is one where demo version code is left
in.... oh I could go on but there was just too many problems to
list and too many unanswered emails to go back over."

Well please go on. Maybe tell them about the missing password and the wrong IP you gave us?

You say
"Regarding not getting status updates.... I have complained about
this in just about every email to them. Instead of fixing the
problem they blame it on me. Seeing the "mass mail" feature in
MPA2 and the way the code for that works I can see their
programmers don't have very much experience with email and
this probably explains why their ticket system doesn't work. But
will they fix it? nope, It's the customers fault always the
customers fault."

Well obviously you did get our email where we informed everyone that we had to let one of our programmers go the other day here. You where very fast then to try to email all our customers telling them how much you hated us? All our customers get all our emails, but you only get this one email?

You say
"You'll notice I've kept this pretty civil and kept my distance from
posting anything personal or any direct quotes from Mansion
staff. I'm simply stating that we've switched and the reasons for
this. I haven't brought anything personal into the equation."

Well you have posted nothing then lies about us. If that is not being unprofessional I don't know what is! I tried to be professional staying away from posting any comments here, but I have to put my foot down sometimes!

I know there are people out there that have had problems with the mpa2 program. Of course there will be. We have over a 100 programs running the mpa2 program, and there will always be some that are not happy.
MPA2 are depending on outside sources for it to work 100%. That might be the server, the OS, the processors or the program owners. If any of these things are not 100% then the mpa2 program will give you errors or wrong stats!

I?m not saying that mpa2 are totally without bugs. Of course such a big program will have some errors. BUT we are always around to correct what ever issues you might have!
If a processor do a backend change, then the mpa2 program cannot catch the data dumps, and the stats will not be correct. But we ALWAYS create patches that works with what ever changes the processors does, and the data will be updated again when ever the program owner update his program with the latest patch.

We have had several customers that have had either a terrible server installation that have messed up the mpa2 program, or they have simply just gotten to big for their server so that the server couldn't handle the load and therefore died way to often. We have even had customers changing servers without telling us. All this is of course affecting the mpa2 program, making it show wrong or no stats. But we have always been there to help!

I am sorry to everyone that has read through my long post here. I am even feeling sorry for having to do this to ?mryellow? too. I really do not like to do this, but I will not just sit here and let a couple of unhappy customers dent my company with slander. I will fight and I will fight hard.

03-19-2004, 08:08 PM
garry Confirmed User Join Date: Feb 2002 Posts: 680	You say AGAIN The reason we are not using MPA2 is the poor support, lack of features and woeful attitude directed at customers The poor support I think I have said enough about already. And say that I lie and I will post the tickets WITH the replies you got! But the one about lack of features is new. You never posted any concerns to me about any lack of features. What exactly is missing? Or is this just another little white lie just so you have something to post about to get some webmasters over to your program? You say "This is his usual tack. Rather than looking at the problems and trying to come up with solutions that make his company easier to deal with and his software better. He'd rather blame the client." Well couldn't be further from the truth! 50% of all the features that now are on MPA2 are added on requests from customers. I?m always on ICQ and so is Oystein. We always listen to what others say, and that is one of the reasons why I?m here today posting this. You say "You have no idea how much money is behind us. :-)" Well that maybe so, but paying $300 a month was maybe a bit too much? You say "I think those that know me will tell you that it's beyond a doubt that I have more programming experience and write code of a much higher standard then those people that coded MPA2. :-)" As far as I know the mpa2 program is encrypted, so unless you have broken the law by encrypting it you really have no way of telling this! Also if you are such a great programmer, why do I have an email here where you ask me how to look in to a database? You say " must say the code itself isn't very buggy. As far as bugs the closest thing is processor changes and things like that. These can leave holes in the system that affiliates would never really notice." Ok, now I?m confused. Was it buggy or was it not? The rest of that sentence I really couldn't understand? You say "My main concern was support. I've never once received an update as to the status of any of our support tickets, emails are go unanswered or returned with cut & paste responses, and the time zones which the programmers worked in meant we never had a chance to discuss our problems with them. " As I said before - Stop lying about not getting responses from us. I will post your tickets with the answers you got on the boards here! You are leaving me no other options if you keep telling this lie. And the time zones are one other lie. All our programmers are in Europe. We have people in office 20 hours of the day. So if you want to reach us you can. But if you go away for a month it will be a little harder of course. You say "The first example of job status not being reported was our initial install which I only found-out was "complete" (hardly) after contacting Mansion to find-out what the hell was taking so long." Well you must be the first one in the history that have not gotten our "your install are finished" email. I?m not saying you are lying here, because it have happened that emails have disappeared from my inbox too. But normally it?s just me that has deleted one to many emails when I have gone over my spams. You say "Their version of a "complete" is one where demo version code is left in.... oh I could go on but there was just too many problems to list and too many unanswered emails to go back over." Well please go on. Maybe tell them about the missing password and the wrong IP you gave us? You say "Regarding not getting status updates.... I have complained about this in just about every email to them. Instead of fixing the problem they blame it on me. Seeing the "mass mail" feature in MPA2 and the way the code for that works I can see their programmers don't have very much experience with email and this probably explains why their ticket system doesn't work. But will they fix it? nope, It's the customers fault always the customers fault." Well obviously you did get our email where we informed everyone that we had to let one of our programmers go the other day here. You where very fast then to try to email all our customers telling them how much you hated us? All our customers get all our emails, but you only get this one email? You say "You'll notice I've kept this pretty civil and kept my distance from posting anything personal or any direct quotes from Mansion staff. I'm simply stating that we've switched and the reasons for this. I haven't brought anything personal into the equation." Well you have posted nothing then lies about us. If that is not being unprofessional I don't know what is! I tried to be professional staying away from posting any comments here, but I have to put my foot down sometimes! I know there are people out there that have had problems with the mpa2 program. Of course there will be. We have over a 100 programs running the mpa2 program, and there will always be some that are not happy. MPA2 are depending on outside sources for it to work 100%. That might be the server, the OS, the processors or the program owners. If any of these things are not 100% then the mpa2 program will give you errors or wrong stats! I?m not saying that mpa2 are totally without bugs. Of course such a big program will have some errors. BUT we are always around to correct what ever issues you might have! If a processor do a backend change, then the mpa2 program cannot catch the data dumps, and the stats will not be correct. But we ALWAYS create patches that works with what ever changes the processors does, and the data will be updated again when ever the program owner update his program with the latest patch. We have had several customers that have had either a terrible server installation that have messed up the mpa2 program, or they have simply just gotten to big for their server so that the server couldn't handle the load and therefore died way to often. We have even had customers changing servers without telling us. All this is of course affecting the mpa2 program, making it show wrong or no stats. But we have always been there to help! I am sorry to everyone that has read through my long post here. I am even feeling sorry for having to do this to ?mryellow? too. I really do not like to do this, but I will not just sit here and let a couple of unhappy customers dent my company with slander. I will fight and I will fight hard. __________________ The Creator Of THE STANDARD* *in Affiliate Program Software - We make affiliates and program owners more money! MPA3® – Anything Else Is A Replica Choose between our impressive lineup of software's: MPA3® PRO - MPA3® ENTERPRISE - MPA3® Standard -MAS® CMS - and topping it off with amazing DESIGN, Consulting and Webmaster Services! "Your Mansion of Opportunities!" Around since 1997 and the company that introduced "Cascading Billing" to the industry. MPA3® V5 - The most intuitive Affiliate Program Software ever made - MPA3® V5 – Anything Else Is A Replica