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garry · 03-19-2004, 08:03 PM

I normally do not post on the boards that much. But this is getting out of hand, when people are directly lying about the company I have worked hard to build up for the last 8 years I get upset.

I don't think it?s a good business model going on boards trying to bad mouth anyone, that normally do not bring any good to it. But when some people are doing what ever it takes just so they can get some publicity, and are directly lying, then I cannot just sit here and watch it any longer.

Let me first start out to say that it is ok to be unhappy with a software. It is impossible to please everyone. Some like it, some don't. It?s as easy as that. But we work very hard every day to at least try to make everyone happy. But we are only humans too.

So to ?MrYellows? comments about us here.

You start out by saying that our support has been terrible.
Well this whole thing started out a month ago when you added a support ticket and said something like, ?I have been away for a month now only to find that the program is not completely setup. There are rebills missing from the stats, and for all I know there could be allot more that are not working.?
I personally answered that support ticket telling you that processors sometimes do changes to their back end, and when that happen we always send out a mass email to all customers where we tell them about this and give them a patch to update their mpa2 program. If that is not done, then issues like this can happen.

Oystein also gave you a call after this to try to make sure that everything was taken care of and so that you knew that we where here to help. We also pointed out that if there where anything that where not working the way it should all you had to do was to add a support ticket, and you would be taken good care of like all our other clients.
You also have my personal ICQ that you could have used at any time. You used it ONE time where you needed some help, but obviously I was not there right then because 20 minutes later you said " don't worry Garry, its been fixed ". This was in December last year. This is the only ICQ history I have on you, and my ICQ is always on! And I tried to contact you on ICQ back in February because you where missing 3 months of payment, but I never got a reply back from you.

You have added 12 support tickets to us in total since the 18th of Dec last year. One of them was about you being away for a month, one was about if you where to send your IP to CCBill or if we could do it for you, one was about if we could change a password for a processor for you, one was about if we could re import the missing rebills that where missing because you have added the wrong IP, 3 of them where about trying to get the correct IP from you where we finally had to provide you with a little program so that you could find out what was your correct IP, one where about you telling us that after you added the correct IP the rebills showed up, one where about you complaining that the payout reports didn't show any webmasters, and the last one where you said you figured it out your self, it is because none of your webmasters had made over the minimum pay out of $100 and that was the reason why the payout report didn't show any webmasters.
EACH and every one of these tickets have been answered, and that pretty fast too! And do NOT try to say anything else, because then you are forcing me to post the tickets WITH the answers on the board here!

You say
"Anyway now we're with CCBill you can see that we don't shave
rebills or anything and know we aren't doing anything dodgy."

That's a lie and you know it. You can shave just as easily now as any time before. You are again just trying to gain some extra webmasters by making us look bad!

You say
"I've had so many hassles with MPA2 support and their attitudes."

I will be the first one to apology if anyone from my team has given you a bad attitude! That is not something we value over here. But maybe you should look with in your self before judging others. If you are making untrue statements, and are lying then of course we will not just sit there and take it all.

You say
"Mansion has now without warning turned off our copy of MPA2.
I guess they didn't see fit to allow us to make a smooth transition
without upsetting our affiliates. I thought we would have paid
enough to allow that courtesy. Just another example of how
Mansion treats their customers...."

Well you where OWING US 3 MONTHS WORTH OF RENT. I was letting you play with the program until you where totally happy with it and was ready to start using it for real. Of course that can be hard when you go away for a month and are not working with it, but I tried to be nice. But when you are 3 months late, and then tell us to close the program down, and then to top it all go on boards and talk shit about us, of course we will have the program closed.

CONTINUED..................................

03-19-2004, 08:03 PM
garry Confirmed User Join Date: Feb 2002 Posts: 680	I normally do not post on the boards that much. But this is getting out of hand, when people are directly lying about the company I have worked hard to build up for the last 8 years I get upset. I don't think it?s a good business model going on boards trying to bad mouth anyone, that normally do not bring any good to it. But when some people are doing what ever it takes just so they can get some publicity, and are directly lying, then I cannot just sit here and watch it any longer. Let me first start out to say that it is ok to be unhappy with a software. It is impossible to please everyone. Some like it, some don't. It?s as easy as that. But we work very hard every day to at least try to make everyone happy. But we are only humans too. So to ?MrYellows? comments about us here. You start out by saying that our support has been terrible. Well this whole thing started out a month ago when you added a support ticket and said something like, ?I have been away for a month now only to find that the program is not completely setup. There are rebills missing from the stats, and for all I know there could be allot more that are not working.? I personally answered that support ticket telling you that processors sometimes do changes to their back end, and when that happen we always send out a mass email to all customers where we tell them about this and give them a patch to update their mpa2 program. If that is not done, then issues like this can happen. Oystein also gave you a call after this to try to make sure that everything was taken care of and so that you knew that we where here to help. We also pointed out that if there where anything that where not working the way it should all you had to do was to add a support ticket, and you would be taken good care of like all our other clients. You also have my personal ICQ that you could have used at any time. You used it ONE time where you needed some help, but obviously I was not there right then because 20 minutes later you said " don't worry Garry, its been fixed ". This was in December last year. This is the only ICQ history I have on you, and my ICQ is always on! And I tried to contact you on ICQ back in February because you where missing 3 months of payment, but I never got a reply back from you. You have added 12 support tickets to us in total since the 18th of Dec last year. One of them was about you being away for a month, one was about if you where to send your IP to CCBill or if we could do it for you, one was about if we could change a password for a processor for you, one was about if we could re import the missing rebills that where missing because you have added the wrong IP, 3 of them where about trying to get the correct IP from you where we finally had to provide you with a little program so that you could find out what was your correct IP, one where about you telling us that after you added the correct IP the rebills showed up, one where about you complaining that the payout reports didn't show any webmasters, and the last one where you said you figured it out your self, it is because none of your webmasters had made over the minimum pay out of $100 and that was the reason why the payout report didn't show any webmasters. EACH and every one of these tickets have been answered, and that pretty fast too! And do NOT try to say anything else, because then you are forcing me to post the tickets WITH the answers on the board here! You say "Anyway now we're with CCBill you can see that we don't shave rebills or anything and know we aren't doing anything dodgy." That's a lie and you know it. You can shave just as easily now as any time before. You are again just trying to gain some extra webmasters by making us look bad! You say "I've had so many hassles with MPA2 support and their attitudes." I will be the first one to apology if anyone from my team has given you a bad attitude! That is not something we value over here. But maybe you should look with in your self before judging others. If you are making untrue statements, and are lying then of course we will not just sit there and take it all. You say "Mansion has now without warning turned off our copy of MPA2. I guess they didn't see fit to allow us to make a smooth transition without upsetting our affiliates. I thought we would have paid enough to allow that courtesy. Just another example of how Mansion treats their customers...." Well you where OWING US 3 MONTHS WORTH OF RENT. I was letting you play with the program until you where totally happy with it and was ready to start using it for real. Of course that can be hard when you go away for a month and are not working with it, but I tried to be nice. But when you are 3 months late, and then tell us to close the program down, and then to top it all go on boards and talk shit about us, of course we will have the program closed. CONTINUED.................................. __________________ The Creator Of THE STANDARD* *in Affiliate Program Software - We make affiliates and program owners more money! MPA3® – Anything Else Is A Replica Choose between our impressive lineup of software's: MPA3® PRO - MPA3® ENTERPRISE - MPA3® Standard -MAS® CMS - and topping it off with amazing DESIGN, Consulting and Webmaster Services! 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