There is a software product being used in some call centers and
other places which I saw recently. Can tell if you're lying by the
tone of your voice. Seen it run over the "I did not that sexual
relations with that woman..... Miss Lewinsky"
It doesn't say "lie".... but tells you what is the "risk statement"
and basically gets to what the person is thinking when they say
it. It sorts out the actual context of what's being said.
Here we go:
http://www.digilog.org/
London, Dec.26: The insurance industry is using technology
developed by the Israeli security forces to find out if somebody is
lying or not.
One of the side effects of the annual Christmas binge is a sharp
rise in fraudulent insurance claims as people resort to desperate
measures to repair their over-indulged personal finances.
Therefore, the insurance industry has resorted to scientific ways
to detect lies as fraud costs the insurance industry over a billion
pounds annually in false motor and household claims.
Lior Koskas, the business development manager of Digilog, the
company that developed the "voice risk analysis" system,
said:"People think that we use some sort of machine with a red
and a green light which flashes, which is far removed from the
truth."
The system, which is just starting to be taken up by a number of
insurance companies in Britain such as Admiral and Esure, is only
used on people whose claims are considered dubious.
These people are then telephoned by an operator, who is trained
in using Digilog and are told that the call is being recorded for
fraud prevention purposes.
For those who hang on, the operator will ask them various bland
questions, such as how they spell their surname, to allow the
system to establish their voice pattern at normal stress levels.
The operator is trained to look for various signs that typically
suggest that somebody is lying.
If you are telling the truth, you are likely to say things such as "I
went to" or "We did that". Liars are far less personal and do not
use "I" or "we" because, says Mr. Koskas, they do not want to
commit. A liar will usually want to say as little as possible.
Highway Insurance, which became the first insurance company to
use the system in this country about 18 months ago, says that
the level of fraud detection has jumped from five per cent to 18
per cent since it was introduced.
Once the system has got used to the nuances of somebody's
voice; a process which takes about 10 seconds; it will flash a
message on the computer screen showing the operator whether
the person is "stressed", "no risk", "excited" or making "a risk
statement".
It can be very specific about the moment the person is lying, even
dividing the taped conversation into two-second segments.
If you run one of Bill Clinton's most famous speeches through the
system, it will say "risk statement" only at the moment when he
denies having "sexual relations with that woman".
-Ben