I disagree the representative told him what the
only difference would be and it did not iclude 95th percentile. That rep is at fault if the excerpt of the conversation are accurate.
Quote:
Originally posted by jayeff
You didn't agree to it - specifically - anywhere in your conversation, but agreeing to switch to a new plan, by definition you have also agreed to the terms of that plan. I assume their burstable plan bills on the 95th percentile?
I sympathize with you and it would have been good public relations for them to point out to you significant differences between one plan and another. But the burden of checking TOS is ultimately on the buyer.
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