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Just to refresh your memory, .......
You changed your DNS information at your registrar to point your domain to your new host.
You forgot to have your new host do DNS for your domain. Thus, your domain was dead because you didn't tell your new host to do set up DNS for it.
After all these years, you STILL don't get it. You are still dumb as a post.
Some things never change. lol
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I don't deny there were problems with the switch, but you violated the contract by not providing the services rendered. How about the lack FTP access and 'site terminated' message that you posted? Was that their fault?