|
Sorry for spamming other's post but i see somebody from Verotel support here.
You have suspended our account 9804000000469550 15 hours ago because of "unavailable url OR not working user managament OR high chargeback ratio OR problem with content".
We have checked and all seems to be working. Your stats don't show any chargeback and all content is just very light SM we have produced at our own so we don't suppose there is any problem here. When checked logs we can't find any downtime but there is some user added from you just before suspension, nobody ever entered with this probably testing username but it works ok. So there is possible you were testing managament, added user and there was little max. 10-20 minutes downtime for our host reboot etc.
We have responded immediately to multiple email addresses but we cannot get any response for these 15 hours already, your live support is offline, is there any problem in the office?
Please, could you get somebody to look what happened?
|