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We used them for years, up until recently. (until they stopped processing visa in uk)
Like chmod said, there are issues with their admin area. My biggest was that I couldn't add new sites, they had to do it for me. And, pages always timing out.
But, they pay on time. Their scrub doesn't seem as rough as other processors = more approved signups.
I never had bad customer service from them. Replies came anywhere within a few hours, to a day or so.
If they get a merch account to process Visa in the EU again, I will pick them up in a heartbeat.
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