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I have never had a problem getting ahold of Loryn or Tofu on icq. Their support system is pretty good IMO. If the person I contact doesn't know the answer... they will ask someone else and get back to me very quickly.
Here are their icq numbers...
Loryn 337303813
Tofu 326504783
Remeber it's 5:45 am in Calfornia as I post this so they are probably sleeping right now.
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icq 1904905
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