Quote:
Originally posted by Trixxxia
As for the downloads what formats do you suggest?
Do you suggest clips & full movie availability?
By the "12 hour maximum email support and bi daily updates"
Sorry, there isn't any punctuation so I'm wondering what you mean by:
12 hour maximum? or is it 12 hour? what do you mean by 12 hour? 12 hours worth of downloadable movies?
maximum email support <------ I fully agree here, you'd be surprised how much more loyal people are when they feel see the human side of it - they're fed up of the indifference of the mainstream companies - knowing there is a human that doesn't consider them a number amongst the masses, goes a long way.
and bi daily updates <----- Bi-daily could mean twice a day or every two days....so I'm praying you mean every two days 
Actually, I was thinking daily updates but I guess every two days is fresher than weekly.
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Clips and full movie availability, both is just more convenient for the member and will keep them very comfortable. I would stick with mpeg or wmv for the clips, that simple.. no serious codecs or other bullshit, mpeg can almost literally be played anywhere.
12 hour maximum as in they email you and within 12 hours they should have a human response. Unless you just don't check for mail for whole days at a time you should be able to accomplish this quite simply, I have for the past 3 years easily and my members are extremely comfortable with me and rebill just to -support- the site no matter what state it is in.
And I mean updates every 2 days
daily updates is nice but in my opinion it is a bit too much by yourself, I used to do it for about 3 months and it became somewhat tiring.. I moved to bi daily updates and it is alot more comfortable. I don't like weekly updates because it leaves too much time inbetween for the user to become bored..