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When I was in the restaurant business there was a study done by one of the trade magazines that showed when someone has a good experience in a restaurant they told, on average, two people. When they had a bad experience they told seven. Don't overlook the power of negative word of mouth.
It might not matter to you if you're the server making less than
minimum wage, but it should matter to management.
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
--H.L. Mencken
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