Sales:
Phone: 813-839-7242
E-mail: 
[email protected] 
Technical Support:
Business Hours and Non-Emergency
Phone: 866-510-4000
http://support.sagonet.com 
Emergency Support:
Phone: 813-839-6632
E-mail: 
[email protected] 
Billing:
Phone: 866-510-4000
Corporate: 813-839-7242
E-mail: 
[email protected] 
They have phone numbers for a reason, use them.  I found it's the only way to get support with them. 
