Yeah. I got the same emial. less than two hours after I submitted it.
good response time.
message:
Dear customer,
Indeed there has been a technical problem, because of which the recurring transactions haven't been entered in our subscription database correctly. At this moment our technical staff is working to fix the problem and to properly process all the transactions that should have recurred in the last days.
We expect that everything will be fixed within 24 hours. Sorry for the inconvenience.
With kind regards,
Frans
Verotel Merchant Services BV