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Hello,
Allow me to introduce myself, and offer some information regarding our recent Affiliate Admin reporting bug.
I am David S., Director of CCBill Client Support. I thought it would be appropriate for me to apologize to our clients for the time it has taken us to get the following information out regarding the Affiliate Admin Reporting issue.
On Thursday, February 12, 2004 at @4 pm (MST), a code update to our system resulted in a bug error within the Affiliate Admin reporting system. This bug created incorrect click counts, therefore affecting ratios. This bug has been fixed, and reporting has been updated to reflect the correct information for this timeframe.
Please note this was a reporting error only, and did not affect any actual counts for that period.
We apologize for any inconvenience this issue may have created for you and your users.
I would also like to mention that just because I am now online, does not mean that Corvette has gone anywhere. Mark remains a fixture at CCBill in our Risk Area -- and on GFY! My hope is that by joining this board, my added involvement can improve our client communications when incidences like this occur.
Myself and the client Support supervisors are looking forward to getting to know each of you better.
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