Quote:
Originally posted by TonyL
We have the same setup. We ship physical products as well. We have full tracking numbers and signature confirmation to there door. We still get chargebacks and fight every single one with absolute proof of purchase. We have not had one single chargeback revoked in the last 2 years. Consumer fraud is not possible to fight at this stage in the game. It's total bullshit. I talk to my processor on a monthly basis about this frustrating situation. They are as lost as I am. Visa/MasterCard are running a monopoly and they could care less about the merchant.
-Tony
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Well, I guess we're lucky that this is our first ... sure it won't be the last with all the "friendly fraud" going on
Either way, we'll be sure to let you know how this gets handled
