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Old 02-12-2004, 08:20 PM  
GTS Mark
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Join Date: Jan 2001
Location: Toronto, Canada
Posts: 20,912
Quote:
Originally posted by stevecore

Getting hassled and the hard sell fucking sucks.
My approach to sales.

1. Approach a customer on a personal level, ask tons of questions about what the customer is all about and what they are looking for. Get them talking and feeling positive (people love to talk about themselves).

2. Suggest a product that is tailored to them and explain benefits to customer on how the benefits would work for them personally. (features tell, benefits sell)

3. Handle and overcome objections professionally, always acknowledge their concerns and address them. Never sweep them under the carpet.

4. Ask for the business

5. Thank them for their business and then leave the customer on a personal level.

6. Follow up to make sure product is fitting their needs and set yourself up for future referral business.

DH
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