ePassporte makes risk assessment decisions based on many factors. Some due to association and bank rules and some due to risk management protocols.
When an account reaches a balance of $5000.00 (U.S.), you are sent a notice to your ePassporte email box stating what you need to do to verify your account. You receive a 2nd email shortly thereafter which states your account will be suspended in 10 days if you do not verify. I'm guessing you had not checked your ePassporte email and missed the notices.
Check your ePassporte email and see it this is the case. Once you verify yourself there should be no problems reactivating your account.
