Dear Webmasters,
I've been working with our technical dept. for the past couple of weeks to try and figure out what's going on. With the exception of a minor server resolving issue over a week ago which was corrected, everything looks fine from our side. As such, in order to track down where the problem lies we need your assistance. We would very much like to put this issue to rest and therefore I hope you are willing to cooperate with us on this.
If you could provide us with dates/times and traceroutes to the following servers when you have problems:
links.verotel.com
cancel.verotel.com
secure.verotel.com
www.verotel.com
After doing a traceroute could you click the links above and time how long it takes before each of the above pages come up via your browser (include date/time, how long it takes) and if you could also try it maybe 3 times in 5 minute intervals - don't forget to clear your cache otherwise you may get a false reading because the page is in your cache.
In the event you don't know how to do a traceroute, please see here:
http://www.hostingmanual.net/troubles/traceroute.shtml
We appreciate your cooperation.