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TarPY,
SHAP did have issues last night.
However, I would like to point out that we sent out an e-mail to customers last night, including you, as we have done the last three nights letting you know we were moving servers from our old data center to our new and that we anticipated some downtime. We went so far as to post this on GFY as well.
FURTHERMORE, I personally ICQ'ed your firms management and told them about the move and to anticipate limited downtime. I explained the logistical steps we were taking to move your servers, and the possible effect that it would have. ICQ me for the logs. Your collocated servers, of which you did not provide passwords to, came up just fine (pingable and ssh'able) however internally, your admins had misconfigured the servers and the webservers did not start. As a collocated customer without support, we went above and beyond by logging into your servers as a favor (once a password was provided) and fixed the startup problems and brought up yor web and db services services. This was done 10 minutes after we were told that services were down. The one Dedicated Fully Managed server you have with us was brought up as described (services) after the move and had exactly 33 minutes of downtime for the move.
I also personally spoke to you today and informed you of the credit that we will be issuing for the downtime. A credit for a scheduled maintenance window? Try to find a company that does that outside our industry.
I agree that if an upstream of our upstream has an issue, that it is our issue. I take responsibility for that although my ability to effect change is limited to telephone calls.
Does that sound like "Like Whoa"? Does that sound like a provider that isn't stepping up to the plate and willing to put their pocket book where their SLA is?
Do you think that when I issue the thousands of dollars in credits this month that it doesn't hurt? Its called doing the right thing and I don't have a problem doing it. I realize that when my customers shit is down, they don't make money. Their pain should be my pain.
I have been running this for place for 4 years. The last two weeks we have had downtime. No doubt. Nothing I can do about it. Can't stress about it and we have to move on. I know we will be here tomorrow and years from now.
If you wish to discuss this, I am on ICQ.
~ Ray
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