|
Even though we are in the adult online industry, it doesn't mean the phones stopped working.
I have never waited 5 days to hear back from an Ibill rep.
They have a 24/7 Client Services Dept with an 800 number.
True, it takes a bit more time and effort to pick up the phone and push/dial 11 digits than it does to send an email and not have to speak to anyone, but when someone hears your voice on a telephone, you are a human being, not just another email in a stack.
Don't get me wrong, email is a wonderful thing, but it is still no replacement for the telephone as far as a reliable means of communication.
|