01-23-2004, 08:04 AM
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Confirmed User
Join Date: Nov 2001
Location: Miami, Florida
Posts: 1,491
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Quote:
Originally posted by Cindyff
1. Almost daily the stats are wrong.
Exaggeration
2. Refunds through Ibill run at approximately 500% more than with other processors ( i have suggested a way to help reduce this via our sponsors and have received no reply from Ibill)
Exaggeration
3 Web 900 money is still owed to webmasters from years ago
True. Could be alot worse though. See Globill, Websitebilling, Lancelot, Probill, non payment/slow payment on reserves at other 3rd party billers, etc, etc for examples.
4 Customer service sucks the average response time for us is 5 days and that's if we are lucky.
Partial Exaggeration. Some truth to this one.
5. Account managers are too scared to make decisions and always have to report to their managers or supervisors, hence the delays in replying to problems.
Partial Exaggeration. Some truth to this one.
6. Ibill's fees are the highest in the processing industry.
Exaggeration
7. Ibill's check system dose not work with Netscape Nav 7 or apple OS ( 5% of the surfers will never be able to join your site ) This is a problem with Ibill's software and CMI only all other processors we use have no problems with Macs or NN7.
We cant duplicate this issue on the G4s and G5s at our office. Verdict Pending.
8. Ibill dose not have an official forum presents Unlike Epoch and CCbill who are always around on GFY to answer questions and help out.
Partial Exaggeration. Some truth to this one.
9. IBill join pages have Java problems with Macs .
We cant duplicate this issue on the G4s and G5s at our office. Verdict Pending.
10. IBILL is a dinosaur too big to react to market changes, too big to care about the small guys or start up companies, too slow to implement new technologies. Too out of touch with the adult industry and its needs.
I agree with the underlying premise here that iBill is not supporting and innovating for the adult market, but I disagree with your reasons.
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