So your the one happy customer, seriously if you are happy great, but you are in the minority of people. The 500% refund issue is easy for every 1 refund with CCbill or Epoch we get approximately 500 with Ibill .
Oh i forgot this little fact, when we used to take checks with Ibill we had 65-75% voids / returns /fraud/whatever.
And our rep takes an average of 5 days to reply via e-mail.
The display issues are not resolved they are still showing up on our account.
What's the name of the IBILL person that is so helpful here on GFY.
Quote:
Originally posted by MandyBlake
Questions:
1. How did you come up with the statements that refunds through Ibill run at approximately 500% more than with other processors?
2. How do you contact customer service that it takes you 5 days to hear back from them?
Keep these things in mind:
1. The display issue has been resolved.
2. Maybe the account managers are only doing their jobs by reporting to managers and supervisors. Maybe that is what they are supposed to do.
3. I have seen an Ibill rep on GFY many times. You have an account rep assigned to you who will answer your questions and help out. Contact them instead of waiting for them to post here. This board is not the Ibill Client Support board.
I have had nothing but good experiences with Ibill. I have also found that recently their Client Support Center Phone Reps have been very helpful.
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