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I actually do quite well with Verotel (better than I did with other processors. And while I'll give you that answering emails isn't something they seem to do; they always handle the important stuff for me right away (Installs, script repars, etc.)
The only strange thing I've noticed with Verotel is I seem to get sign-ups in blocks. Not sure if they are processing them all at once, or if the payment gateway is sometimes down. The page loads slow, but for me - they convert well for me.
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