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I had a server for over 5 years with he.net and never asked them for anything in all of that time. Paid way more than I should have, but didn't want the trouble of moving to another hosting company.
Recently, I asked them to do some upgrades and got treated like crap. Was told I would have to pay a ton for what I thought should have been routine free upgrades. Considering how much I had paid them over the years (over $50,000), I was insulted and pissed off. They finally apologized (for the treatment), but the damage was done. And they still insisted I pay for the upgrades!
They were reliable, but they are way too expensive and they really need some lessons in how to treat their customers.
I'm in the process of moving everything to a new company.
I would suggest you deal with someone from this board and forget he.net IMO.
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