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We started using Ibill in the fall of 1997, and had mostly good experiences with them for the first few years. Then came the complete lack of development and progress on their part, terrible customer service both for us and our users, and several accounting mistakes.
At this point, we're mostly transitioned off of ibill (no new signups, just letting rebills trend downwards). We've gone to a mix of Netbilling (our own merchant account) and CCBill.
I don't have any opinion about Ibill's long term viability other than saying that I can't imagine any of their bigger customers staying with them for any length of time; read into that what you will.
On the whole, I would highly recommend Netbilling and/or CCBill -- the difference in working with them as opposed to Ibill has been huge. Stuff that Ibill *promised* they would do "next quarter" for a couple of years straight was easy to get done with CCBill and Netbilling in a matter of days.
Cheers
-b
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ICQ: 12005327
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