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P-K or anyone else experiencing off conversion ratios recently, please email me your info so we can look into it further.
Overall, we noticed lower then normal conversions recently and after looking into any possible issues on our end and speaking to other companies within the industry, we believe the problem causing low conversions is on our primary processor's end: Epoch.
We are currently working closely with Epoch to look into and resolve any issues to get conversion ratios back to normal. Looking at yesterday's stats, things seem to have improved slightly and hopefully they will continue to get back to normal quickly.
We appreciate your understanding of the situation, and again please email me your information so we can look into your individual situation as well.
Regards,
~Alli
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