Quote:
Originally posted by Bansheelinks
Whats so strange about this? Its the way this company has always behaved. Probilling has always operated like a bunch of clowns. They always hid like babies when asked the hard questions about VISA avoidance, etc. Probilling was doomed for the long-term. Now some people are lumping the big boys in with them, like CCBill, IBill, Epoch........this is a mistake.
My opinion? Verotel will be the next to bite it.
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I would never include Ibill in with the likes of Epoch and CCbill, Epoch warned us many many months ago about using Globill and similar processors, we listened and paid the $750 to each processor that we use . We didn't like it but we did it to avoid loosing revenue and recurring transactions when something like Pro billings latest fiasco happens. In my opinion Epoch and CCbill are both class acts They have always treated us with respect and their customer service is both swift and knowledgeable. Ibill on the other hand is far from professional and as most of you guys know it has the worst CS of any company on the web. I will predict that Ibill will be the next big bang in online processing, why ? that's simple. People need customer service and Ibill dose not provide it. It dose not listen to its webmasters and with their stupid refund policy which allows anyone who asks to get a refund, webmasters will realize that Both Epoch and CCbill provide a better option.
We noticed a few weeks ago that Ibill's refunds are running at the equivalent of 500% more than both Epoch and CCbill. Why ? ask you rep and see how long it takes to get an answer !!!