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I don't know if it'll make a difference with anyone else, but I tried the CTRL-ALT-SHIFT trick a dozen or so times without any luck before almost giving up, then I tried the opposite side of the keyboard and wham, first try it worked. Why it makes a difference WHICH combination of CTRL-ALT-SHIFT I use boggles my mind.
All is well and her computer is fine now.
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Free agent
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