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Old 01-14-2004, 09:25 AM  
XxXotic
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Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
outsourcing support is stupid for a few reasons, mainly because they tend to know very little about anything.

Support is best kept in-house, this way you can monitor your employees, and not have to worry about them doing support or other meaningless tasks unrelated to your issues for the 500 other clients they have.
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