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I use them primarily for data on my sidekick and have a separate phone with nextel, and use the sidekick purely as a backup. Their data plan is very good, has great coverage, and has the best connectivity of just about everyone, and I've tried Verizon, Sprint, etc.
As for a cell phone, I can't really say, I guess I would call it ok, no real complaints, but no real glowing praise either, just dont use it that often as a phone.
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Take Luck!
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