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Old 01-07-2004, 01:16 PM  
corvette
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Join Date: Oct 2001
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Webmaster Program Details Clarification

I realize that somebody had reposted what we had placed in our admin, please allow me to clarify and further explain:

During the initial setup of a CCBill Affiliate Program account, we require our webmasters to walk through how they would like the options of the account set up. While setting those options, Webmasters are offered a choice at the end of the setup wizard which will disable any previous settings and allow for unlimited number of rebills to be paid out to their affiliates, based on their revenue sharing model. Setting this flag disables ALL previous set options for the revenue sharing program model.

During the process of setting up their CCBill affiliate program, it is possible that some Webmasters were presented with the following scenarios while configuring their options in their affiliate system:[list=1][*]They set them based on an expected program model[*]They were unsure of how to configure them and upon contacting our Client/Technical Support were advised how the system performed, thus they later disabled those settings using the aforementioned option, which would allow for unlimited rebills.[/list=1]
When we initially released the affiliate program setup reporting yesterday, we had incorrectly shown those settings in cases where the flag was checked on the account. Doing so would show program settings on the account that were not actually occurring on the account, with regards to affiliate payouts.

Fortunately, this issue was brought to our attention quickly, and during our investigation of this matter, we found that only a small number of accounts had the incorrect settings listed in the affiliate admin. This issue has been corrected and the accounts that had their flag set AND were reporting anything other than the default ?0? rebills, should now have all of their settings correctly listed. Please accept our apologies for this miscommunications, and please be assured that we will be watching the system closely to make sure that there are not any further inaccuracies in the reporting of this information on our side.

This oversight on our part may have caused certain clients? programs to appear as if they had stopped paying after a specified number of rebills. This reporting error has been corrected and the proper program attributes should now be appearing. As a reminder, this was a reporting error only, actual transaction processing and recording was in no way affected.
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