here was webairs final response:
Hello,
We have resolved the issue with the SQL server your databases are
on that caused this error. We have upgraded the server as well as
installed additional software to prevent this issue from happening in the
future. If you do have any other SQL related issues I will be happy to
move you to a new SQL server ASAP.
so as you can see they are very helpful. just email them. im sure you guys can get it fixed.