imageman

About 4 years ago i purchased 10. Photogenic 2500 mono lights to use in my small California studio, why 10 heads, well i always believe in having backup and the store gave me a great deal on the price.
At the time and as far as i know even now the 2500 was the most powerful head they made.

Well to cut a very long story short . After about 18 months 2 heads blew in the most spectacular fashion, big flashes, a bang that sounded like a gun going off and the smell hung around my studios for days. Photogenics kindly repaired them under the 3 year warranty and all was well until August this year when a third head exploded and a flame shot out and singed the reflector brolly. The model i was shooting almost shit her self and again the smell was amazingly nasty. It cost $165 for the repair which took 4 weeks and when it came back it had another overheating problem so back it went again.
Now all 10 heads are developing the same overheating problem and i was told today that the heads should not be used for Glamour work as the shooting rate is too fast for the head and the repair would cost $360.00 ( discounted ) for each head to be repaired. While all this has been going on i purchased a ProPhoto 2400R dual voltage set up to tide me over while sorting out the problem . My question to other photographers is this , is it right that i should feel very pissed off that this company is charging all this money to repair their products and also telling me i shouldn't have ever used them for glamour work. A fact that is never mentioned in their literature or advertisements or was never brought up when i purchased them from the store here in California. Just to give you an idea, i shoot about 150-200 images an hour with one head set at around 500 which is 50% the other at 300 which is less that a third (30%) total power.

Anyway sorry for the log winded story but i feel very angry and just wanted a few other opinions on this.

Thanks Imageman