Hello! I just made a deposit to kanoodle.com with my epassporte, ponly now I have gotten an email with an word files that I must print and fax, i dont have a fax or have access too, and they call me back later I dont want that too. i have sent them several emails but gotten nothing bacl

I deposited only $50 and cant do anything with it now because my account with kanoodle is pending unless confirmed

Can i now chargeback it via epassorte?
Many thx!