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Old 12-21-2003, 11:50 PM  
rowan
Too lazy to set a custom title
 
Join Date: Mar 2002
Location: Australia
Posts: 17,393
Does the chargeback ratio apply rebills as well, or just initial transactions?

I recently saw my first ever chargeback from ccbill affiliate sales. I've been rifling through their affiliate stats to work out my ratio (just out of curiosity), and I started to wonder whether the chargeback ratio is calculated on ALL transactions, or just the initial ones.

If it's the former... then wouldn't working on increasing member retention also be of benefit, rather than just pushing through more initial transactions to lower the ratio?

(note, I do realise that the chargeback ratio is not really a direct concern for affiliates, but I also run my own paysites so it's relevant to me)
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