Quote:
Originally posted by Groove
I have had a perfectly good card declined by Rackshack on three separate occasions. Each and every time it has involved a great deal of stuffing around by phone (international) only to ultimately have them acknowledge that the card is indeed valid. On the most recent occasion they required me to fax a copy of my passport and credit card in order to update the expiry date on a card that they'd been charging successfully for two years!
Rackshack's billing system sucks and many of their support staff don't have a clue. That said, I have been very happy with the reliability of my servers and the price is sensational.
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yeah thats what i have to do aswell
took 5 hrs to get to this point
Hello XXXXX,
To be able to process your order we will need the following:
If you cannot authorize your credit card, we will need you to email us a
scanned, high-resolution copy of a legal photo IP and the front of the card
used for your order.
You will also need to include in that email the following information:
etc...