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I'm kinda curious if your using the same card for the the server you have with them right now? I doesn't make sense that a card clears on their system for the server you have now, but not for a new server.
One thing you should understand. If a card gets declined, there isn't much you or the company can do about it. They would either have to bypass their fraud scrubbing or your not putting your card info in correctly. It could be just a problem with the AVS system. I know I have had customers complain because they say they have a good card, but it gets declined at signup. The only thing I can do is by pass the AVS setting I have for these people. Most of them put in a address that don't match. I don't know why people that get declined, think the company can do something about it. It's usually a problem with the AVS or bank. Did they tell you why your cards were declined during all those hours on the phone.
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