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It is pretty stupid.
I was on the phone with AOL support the night for a friend trying to get his password reset. The tech support team was based in India. They were talking like they were reading off a card and when I interrupted her (that she was wrong about something) she went off the handle.
Then, she went into the same scripted speech. I was like "Hello?" "Do you speak any English?"
Worse conversation I had in some time. (I've lived in NY and reside in LA)
Sad this is how things are ending up ... not only for support but for the Americans loosing their jobs.
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