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I think the major usability issues follow under the following general categories. These are the areas to re-evaluate and improve upon
1. GRAPHICS ( intensiveness and speed of viewer technology)
2. FRAME LAYOUT (By having the left hand panel for date-range you reduce the area available for the reports which tend to run horizontally. It is better to put them at top or bottom so a maximized browser has full view at-a-glance of the report data which is the #1 most important part. The rule of thumb is the least amount of scrolling)
3. COMMON TASKS (the most common reports, user actions, and default settings need to be accessed the fastest so it makes sense to have them appear as quickly and with as few clicks as possible by having direct links to them on the menu bars)
4. REPORT DATA (the most commonly viewed data needs to be accentuated and placed in the right spots on the report to make it more readable. It's very slow to view many accounts because there is so much data on the screen and not color-coded somehow)
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