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Support is the key, so are 30 day contracts........
No one really bothers to read the Terms and conditions of their sales contracts. Most real Hosting providers offer a Service Level Agreement anymore.
If your host cant offer a Service Level Agreement for network uptime as well support turnaround times then why are you letting your business go to amatuers?
Read your sales contrcats, then look into a new host ASAP. If I was you I would look for recomendations other than making my decision strictly on price.
You get what you pay for.
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