Wells fargo sucks big time.
Last week, I tried to connect them with my MS money software, then I saw they charge for it, action abondoned. 1 month later, I found they still charged me, worst thing is this charge caused my checking account over draw. Then I was charged "OD" everyday!
I wrote to them explaining what's going on, they kept sending me pre formatted letter:
Quote:
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The fees were correctly applied in this case and I am unable to reverse the charges
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Quote:
I received your inquiry about the $3.00 WF Banking Thru Software fee. This fee
is charged monthly even if the service is not used that month.
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blah, blah.
I even called them to explain, no avail.
Then I filed a complaint to BBB and forwarded to WF. Within an hour, I got this email:
Quote:
I am sorry that we may have misunderstood the question you raised in your first
email.
In response to your question about your Online Banking service through Microsoft
Money, I have cancelled the service as requested.
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