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brocklander · 11-12-2003, 10:48 AM

Hi John,

How does Jettis determine who is/isn't a high risk customer within it's database? In my mind this seems rediculous, because what statistics, insight, or facts does Jettis have access to beyond a customer's credit card #, length of membership, and prior purchasing history? From the limited information you do have, how could you possibly determine whether or not a person is a high-risk customer? What specific criteria do you use to determine whether or not a person will charge back? Hey, if a member has been around for 6 months and hasn't accessed the site, I agree that they may be a chargeback candidate. The problem is, you have no idea how often a member accesses a site!

The answer is you can't. You guys aren't singling out righ-risk consumers. What you are doing is sending out a blanket e-mail to those members that have been customers of our sites for a while...our most valuable customers. You're taking down the good with the bad and I am seeing the direct results of your actions with respect to revenue.

Add this to your reluctance to inform your customers of changes like this, lack of communication in general, blanket policies that affect all your Webmasters, and buggy transaction processing and stats reporting, and you have the recipe for a Globill-type company.

I myself will not tolerate it and let this be a notice that I will be switching processors next week. I'm pretty tolerant of the companies I do business with, but this is the straw that broke the camel's back.

11-12-2003, 10:48 AM
brocklander Confirmed User Join Date: Dec 2002 Posts: 163	Hi John, How does Jettis determine who is/isn't a high risk customer within it's database? In my mind this seems rediculous, because what statistics, insight, or facts does Jettis have access to beyond a customer's credit card #, length of membership, and prior purchasing history? From the limited information you do have, how could you possibly determine whether or not a person is a high-risk customer? What specific criteria do you use to determine whether or not a person will charge back? Hey, if a member has been around for 6 months and hasn't accessed the site, I agree that they may be a chargeback candidate. The problem is, you have no idea how often a member accesses a site! The answer is you can't. You guys aren't singling out righ-risk consumers. What you are doing is sending out a blanket e-mail to those members that have been customers of our sites for a while...our most valuable customers. You're taking down the good with the bad and I am seeing the direct results of your actions with respect to revenue. Add this to your reluctance to inform your customers of changes like this, lack of communication in general, blanket policies that affect all your Webmasters, and buggy transaction processing and stats reporting, and you have the recipe for a Globill-type company. I myself will not tolerate it and let this be a notice that I will be switching processors next week. I'm pretty tolerant of the companies I do business with, but this is the straw that broke the camel's back.