Paycom and on-line checks (shaving?)
I?ve had an on-going problem with a discrepancy between the stats that we keep for webmasters (in terms of the # of sign-ups) and the ones that Paycom (our billing provider) keeps. In a given month we would always show one or two signups more for a few of our webmasters than Paycom. Since the problem seemed to be intermittent I thought it was a technical glitch. I was shocked to find out the true nature of the problem.
After countless hours of working with Paycom I discovered the root of the problem; Paycom doesn?t credit webmasters for transactions when users pay with an on-line check For us these transactions are rare as most people pay with a credit card, less than 1% of our business is from on-line checks, so that?s why the problem seemed intermittent. Needless to say I was a floored to realize that Paycom is basically ripping people off. They are still checking to see how they can fix the problem but it looks like we may have to cut checks manually for these transactions.
Does anyone else know anything about this? Recommendations on other billing providers? Thanks.
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