Quote:
Originally posted by SpaceAce
I doubt it even adds up to that much. Customer service is pretty much nonexistent in the USA, today.
SpaceAce
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20 cents is all it about adds up to and most of that is the cost of the cup....they're getting it all back on that .79 cent refill being that the cup has already been paid for.
And you're right as well about the poor customer service costing more than that over a life time...it's sad that people just don't understand that in business anymore.