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I doubt it even adds up to that much. Customer service is pretty much nonexistent in the USA, today.
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AInt that the fuckin truth. I went to seras yesterday to pick up a gift that was ordered for me. WHen I got it home and opened it, pieces were missing, it was scratched up and the screws were to big. When I called up Sears and asked for the store managed they sent me to a woman (who I later found out was NOT the stoe manager) and she was a hateful bitch.
She basically told me that I can either bring it back and switch it out, (which wasnt an optiong since I have to kids....where on earth would i hit a HUGE treadmill AND both my kids) or have them deliver it. I thought about the delivery but when I opted for that she rudely told me that they caanot set a date or time. Basically they would call me the night before they were gonna come here. So I would get it the next day sometime between 8am and 9pm. WTF is with that? I told her she would have to reimburse me for my loss of pay from missing work.
ANywho...after 6 hours of fighting with this woman and putting up with her rudeness, I finally got a new treadmill and $75 back. You'd think that would be great right? WRONG. Before she gave me my trade out, she preceded to bitch at my fiancee infront of all of the other emplyees, simply because he said he didnt appreciate her unprofessionalism and the way she treated me.
So...whats the next step? Im calling the district manager today at noon and lodging a complaint on her worthless ass.
P.S. Don't shop at Sears!
Sorry about the long post. Had to get that off my chest. There was a lot more to it then this but the post is already long enough.