Followup after his e-mail:
Hi Randall,
I'd be happy to help and refund you but I am unable to find your 'unwanted' membership details.
Please try to give me the info you have such as account login etc... and I'll take care of it asap.
Kind regards,
The Staff
He replied:
To whome it may concern I randall XXXXXX do not know the user name or password. sorry but I deleted the letter with the names in it
randall XXXXXX
Fucking plain and simple bastard.
