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Old 11-04-2003, 02:14 AM  
andi_germany
Confirmed User
 
Join Date: Oct 2002
Location: Germany
Posts: 768
My policy was always to listen to the customer. If he wants a refund and indeed writes me a nice letter like this I give a refund.

It is not impossible that the cc# was stolen and in this case checking if the username accessed the site won't help. So refund him before he calls his bank and chargeback the money anyway.
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