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Norman,
I've read all the posts - and I think onlymovies made a good point .
FYI I haven't received anything yet, but I'm expecting it. From the ones that have settled and it's out in the open, your company would be the only one that I have an account with.
What I'd like to know is:
1) Who sends out your promotional emails?
2) Where is this data kept (your servers or theirs)?
3) Have you ever done a promotional 'mailing' snail mail?
4) If yes, what company and what data was given?
5) What was your arrangement with the company, could they use this data for their benefit?
From the proof shown in the posts, I'd say it's your data.
Whatever way they got it, if you did not authorize the use of it, whoever sold it to them did so illegally. They most likely knew it was illegal - they don't sound like the honest church-going, hard-working folks.
Let's face it, this will hurt your business - I for one, who doesn't buy much content - have bought with 3 companies in 4 years - 90% was spent with your company - Unless I see you take a stand, for your rights, the future of your company or baby, as you so put it, and the rights of your customers & 'passersby' of your shop (who've never purchased anything but had to give you the info anyway) and who's info was compromised - I will not spend a penny at your store ever again - I'm just some dust on the keyboard, but I'm sure the big guys are seeing it the same way-whether their information has been compromised 'no doubt about it' from Matrix or not. If you don't do anything....it doesn't look like you appreciate our business......big or small.
For your company to get through this crisis, you have to stand up for yourself & the people putting the bread & butter on your table. Remember, their intent (AC) was to assfuck you before you settled - we just pay you for your hard work.
I think everyone would appreciate answers not threats and most certainly, no half-answered responses.
We can't help you help yourself if you aren't frank 100% of the possibilites and what can be done to track the exact course these lists obviously took. 'I don't know' just doesn't cut it.
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