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LisaSkirts® · 10-20-2003, 07:49 PM

Good Evening all...

Another Member of this Chat Forum turned me on to a discussion about Probilling.

I will keep this explanation simple!

YES! I have always gotten paid on time by Probilling.com.

But that is about "ALL" there is to the positive experience with thee entire bunch.

BRIEF BACKGROUND:
I have been online for 4 years....and have had "0" (yes! that is a bigg fat zero) chargebacks........Visa/Mastercard and Web900 included. "UNTIL" recently! "UNTIL" ProBilling!

I use Probilling.com to process my WEB900 transactions.
60 days ago, I reviewed my Webmaster stats, and noticed that there had been a WEB900 chargeback, for a Membership that had expired 90 days "prior".

I shot a "disgust" e-mail off to the Member, expressing my discontent with this situation. Suprizingly, they claimed that they had no idea...what I was talking about. They swore up and down that they NEVER CALLED their phone company and disputed the charge on their bill.

I walked away from that one...altho...I had reason to believe, that they were telling the truth.

*scratching head noises go here*

THEN! A week ago, I noticed, that another chargeback had been created for another WEB900 Member.

I contacted Probilling and inquired.
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Subject: 900 chargeback
Date: Thu, 16 Oct 2003 10:51:51 -0600
Organization: Probilling
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Hi Lisa

I just wanted to explain this 900 chargeback in the privacy of an e-mail, not on the public forum. I believe the reason that this customer charged the transaction back is that he never got access to your site.

Haldor Thorkelson
Vice President of Business Development
proBilling Inc. Phone: 1.866.233.2242
Fax: 1.403.277.7996
Email: [email protected]
URL: www.proBilling.com
***********************************************
I got a "confimred" lamed response from Probilling.com, (after I waited for 6 or 7 days)...that this member charged this item back because they had not gotten access to my website.

MY MEMBER was equally suprized! She was totally in the dark, and swore on her mother's grave that she DID NOT call her phone company and charge this amount back!

INTERESTING?
SOUND FAMILIAR?

IT GET'S BETTER....KEEP READING!

I "KNEW" that was total bullshit, because I can ealsily monitor my members area, and I know who is logged in at all times.

SO! I sent a screen snap of the screen view, and the total amount of bandwidth consumed by this Member...to Pro-Billing.

I got no response.

SO! To get a rise out of Probilling, one must post something in their sacred little Forum. ACK!

I noticed, that someone had posted something exptremely negative in the Probilling Forum, regarding WEB900 chargebacks, and the fact that the numbers were getting higher every day.

Ummmmmmmmm....*scratching head noises go here*

In Probillings defense, "Thor" posted the name Navaho Networks, and insisted that they were a reputable WEB900 processor.

There was no doubt in my mind, that this might be true, but if Probilling was NOT willing to investigate this chargeback on my behalf....then I would take matters into my own hands, and do it myself. Of which I did. And "of which" I got banned from Probilling "AND" my account was terminated without notice.
***********************************************

I sent "this" e-mail to Navaho Networks:**********

'[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'

Good Evening!

I am sure that you are busy, so I will keep this issue ?short?

I am a Webmaster, and Probilling.com processes Web900 transactions for my account.

Recently, one of my Members contacted you, and created a ?CHARGEBACK? by denying that they were granted access to their Membership Account.

In return, Probilling.com charged me $25.00 for this ?CHARGEBACK?

The issue is quite simple to resolve, yet Probilling.com runs in ?circles? with their answers to all of their webmasters. All we really want them to be able to accomplish is to ?STOP? ?fraudulent complaints??.and complete our transactions, so that we can get PAID!

I may be out of line, by contacting you myself, and eliminating the ?middle man?, but it is extremely frustrating, and extremely costly, to ?accept? poor excuses. And since I don?t really know if Probilling.com ?can not? resolve these types of issues with you, or if they just don?t ?want to try? to resolve these types of issues with you, I don?t have a problem speaking up and defending myself.

I have attached the following information for your review:
A)A screen-snap of the Member logging in and gaining access to their Membership account
B)3 different e-mails regarding correspondence that I had with this member. The ?3rd? one being verification that this Member ?DID IN FACT? gain access to their account.

So tell me, what does a Webmaster or and Internet Billing Company (Probilling.com) have to do to establish the fact that this customer lied to you and created a CHARGEBACK for no good reason?

Transaction Number:
462140

Date:
9/28/2003 @ 1:35:15 PM

Amount:
$24.99

Current Status:
CHARGEBACK

Payment Method:
900pay

Name & Address:
Katarina Dancer
6676 Amarillo DR
Romulus, MI 48174
United States

Phone Number:
7345951822

Email Address:
[email protected]

Merchant Website:
LisaSkirts.com

Payment Option Description:
LisaSkirts.com® WEB900 Instant Membership

Purchase Date:
September 28, 2003

Expiration Date:
October 28, 2003

Consumer IP Address:
68.42.15.68

I would certainly appreciate it, if you would ?PAY THIS MEMBERSHIP? since the evidence is NOT DISPUTABLE.

Thank You in advance, for giving this matter your immediate attention.
***********************************************

THIS MESSAGE IS LIMITED TO 10000 CHARACTERS...SO PLEASE READ MY SECOND POST!

10-20-2003, 07:49 PM
LisaSkirts® Registered User Join Date: Oct 2003 Location: Dayton - Ohio Posts: 3	Good Evening all... Another Member of this Chat Forum turned me on to a discussion about Probilling. I will keep this explanation simple! YES! I have always gotten paid on time by Probilling.com. But that is about "ALL" there is to the positive experience with thee entire bunch. BRIEF BACKGROUND: I have been online for 4 years....and have had "0" (yes! that is a bigg fat zero) chargebacks........Visa/Mastercard and Web900 included. "UNTIL" recently! "UNTIL" ProBilling! I use Probilling.com to process my WEB900 transactions. 60 days ago, I reviewed my Webmaster stats, and noticed that there had been a WEB900 chargeback, for a Membership that had expired 90 days "prior". I shot a "disgust" e-mail off to the Member, expressing my discontent with this situation. Suprizingly, they claimed that they had no idea...what I was talking about. They swore up and down that they NEVER CALLED their phone company and disputed the charge on their bill. I walked away from that one...altho...I had reason to believe, that they were telling the truth. scratching head noises go here THEN! A week ago, I noticed, that another chargeback had been created for another WEB900 Member. I contacted Probilling and inquired. ********************************************* ORIGIANL HEADER INFORMATION Return-Path: <[email protected]> Delivered-To: [email protected] Received: (qmail 12853 invoked by uid 506); 16 Oct 2003 16:51:50 -0000 Received: from [email protected] by mail1.cwie.net by uid 1003 with CWIE-scanner-1.16 (sophie: 2.14/3.73. spamassassin: 2.60. Clear:SA:0(-3.2/6.0):. Processed in 2.906324 secs); 16 Oct 2003 16:51:50 -0000 X-Spam-Status: No, hits=-3.2 required=6.0 Received: from unknown (HELO telussmtp03.cidc.telus.com) (208.38.58.60) by mail1.cwie.net with SMTP; 16 Oct 2003 16:51:47 -0000 Received: (qmail 5494 invoked from network); 16 Oct 2003 16:51:46 -0000 Received: from unknown (HELO probilling6) (208.38.52.228) by telussmtp03.cidc.telus.com with SMTP; 16 Oct 2003 16:51:46 -0000 Message-ID: <[email protected]> Reply-To: <[email protected]> From: <[email protected]> To: <[email protected]> Subject: 900 chargeback Date: Thu, 16 Oct 2003 10:51:51 -0600 Organization: Probilling MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_009D_01C393D3.8151CC70" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Hi Lisa I just wanted to explain this 900 chargeback in the privacy of an e-mail, not on the public forum. I believe the reason that this customer charged the transaction back is that he never got access to your site. Haldor Thorkelson Vice President of Business Development proBilling Inc. Phone: 1.866.233.2242 Fax: 1.403.277.7996 Email: [email protected] URL: www.proBilling.com ********************************************* I got a "confimred" lamed response from Probilling.com, (after I waited for 6 or 7 days)...that this member charged this item back because they had not gotten access to my website. MY MEMBER was equally suprized! She was totally in the dark, and swore on her mother's grave that she DID NOT call her phone company and charge this amount back! INTERESTING? SOUND FAMILIAR? IT GET'S BETTER....KEEP READING! I "KNEW" that was total bullshit, because I can ealsily monitor my members area, and I know who is logged in at all times. SO! I sent a screen snap of the screen view, and the total amount of bandwidth consumed by this Member...to Pro-Billing. I got no response. SO! To get a rise out of Probilling, one must post something in their sacred little Forum. ACK! I noticed, that someone had posted something exptremely negative in the Probilling Forum, regarding WEB900 chargebacks, and the fact that the numbers were getting higher every day. Ummmmmmmmm....scratching head noises go here In Probillings defense, "Thor" posted the name Navaho Networks, and insisted that they were a reputable WEB900 processor. There was no doubt in my mind, that this might be true, but if Probilling was NOT willing to investigate this chargeback on my behalf....then I would take matters into my own hands, and do it myself. Of which I did. And "of which" I got banned from Probilling "AND" my account was terminated without notice. ********************************************* I sent "this" e-mail to Navaho Networks:****** '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]' Good Evening! I am sure that you are busy, so I will keep this issue ?short? I am a Webmaster, and Probilling.com processes Web900 transactions for my account. Recently, one of my Members contacted you, and created a ?CHARGEBACK? by denying that they were granted access to their Membership Account. In return, Probilling.com charged me $25.00 for this ?CHARGEBACK? The issue is quite simple to resolve, yet Probilling.com runs in ?circles? with their answers to all of their webmasters. All we really want them to be able to accomplish is to ?STOP? ?fraudulent complaints??.and complete our transactions, so that we can get PAID! I may be out of line, by contacting you myself, and eliminating the ?middle man?, but it is extremely frustrating, and extremely costly, to ?accept? poor excuses. And since I don?t really know if Probilling.com ?can not? resolve these types of issues with you, or if they just don?t ?want to try? to resolve these types of issues with you, I don?t have a problem speaking up and defending myself. I have attached the following information for your review: A)A screen-snap of the Member logging in and gaining access to their Membership account B)3 different e-mails regarding correspondence that I had with this member. The ?3rd? one being verification that this Member ?DID IN FACT? gain access to their account. So tell me, what does a Webmaster or and Internet Billing Company (Probilling.com) have to do to establish the fact that this customer lied to you and created a CHARGEBACK for no good reason? Transaction Number: 462140 Date: 9/28/2003 @ 1:35:15 PM Amount: $24.99 Current Status: CHARGEBACK Payment Method: 900pay Name & Address: Katarina Dancer 6676 Amarillo DR Romulus, MI 48174 United States Phone Number: 7345951822 Email Address: [email protected] Merchant Website: LisaSkirts.com Payment Option Description: LisaSkirts.com® WEB900 Instant Membership Purchase Date: September 28, 2003 Expiration Date: October 28, 2003 Consumer IP Address: 68.42.15.68 I would certainly appreciate it, if you would ?PAY THIS MEMBERSHIP? since the evidence is NOT DISPUTABLE. Thank You in advance, for giving this matter your immediate attention. ********************************************* THIS MESSAGE IS LIMITED TO 10000 CHARACTERS...SO PLEASE READ MY SECOND POST! __________________ LisaSkirts.com® http://www.lisaskirts.com "Powering the Penetration Generation...one Sissy at a Time!"